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About Us

We are very pleased , indeed - excited! to announce an increase in our presence here in the UK with the opening of our exclusive online store www.leather-mistress.com


We are an English owned design, manufacturing, and sales company with offices and retail outlets around the world. For over 10 years we have been supplying Lingerie and Go-Go wear to businesses in the entertainment industry and Bondage and Fetish Wear to those who enjoy an alternative lifestyle. We have 10 years International business experience and for more than 7 years have provided service over the internet.

 

If you would like to know any more about us please email enquiry@leather-mistress.com or use the feedback form,

Thank you for taking the time to find out who we are.
 

Terms and Conditions

The following are the terms and conditions (called "these Terms") for the sale of goods by us and replace any previous terms and conditions. The Company intends to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify our Customer Services Department before ordering from us.

Please read through the Terms carefully before placing your order and then if you are ordering from our website print a copy for future reference.

We may change these Terms from time to time without notice to you. However, any changes will only apply to any subsequent orders received.

Purchasing from our website or catalogues

You must be over 18 to buy anything from us.

The details on our websites or our catalogues are not offers that you can accept. 

The contract between us will be formed once we confirm to you acceptance of your order. We will do this by email for internet orders, by telephone for phone orders and for postal orders, when we dispatch the goods. 

Prior to then we will be under no obligation to supply you with the goods you have ordered.

It is your responsibility to verify that your email address is in proper working order and must assume the risk of all consequences for transmission or operational failures
 

LIABILITY

While we make every effort to ensure that the information on this site is accurate and up to date, we cannot accept responsibility for any consequential loss or damage caused by errors on the site.

We would of course appreciate it if you let us know about any mistakes you happen to spot!
 
Delivery and Risk
3.1 The goods are delivered to the Buyer when the Company makes them available to the Buyer or any agent of the Buyer or any carrier who shall be the Buyer's agent whoever pays its charges (at the Company's delivery point agreed by the Company).
3.2 The risk in the goods passes when they are delivered to the Buyer.
3.3 The Company may at its discretion deliver the goods by instalments in any sequence.
3.4 Where the goods are delivered by instalments no default or failure by the Company in respect of one or more instalments shall obviate the contract in respect of the goods previously delivered or undelivered or undelivered goods. Any dates quoted by the Company for the delivery of the goods are approximate only and shall not form part of the contract. The buyer acknowledges that in the performance expected of the Company, no regard has been paid to any quoted delivery date.
3.5 The Company shall not be liable for any penalty, loss, injury, damage or expense arising from any delay or failure in delivery or performance from any cause at all; nor shall any such delay or failure entitle the Buyer to refuse to accept any delivery or to repudiate the contract.
 
Claims Notification / Refunds / Cancellation
5.1 Any claim for non-delivery of any of the goods shall be notified in writing by the Buyer to the Company within 10 days of the expected delivery date.

5.2 Any claim that any goods that have been delivered are damaged or are not of the correct quantity, are of faulty manufacture or do not comply with their description, is to be notified by the Buyer to the Company as soon as reasonably practicable and in any event in writing within seven days of their delivery.

5.3 The Company shall only consider refunding the Buyer with the full cost of the goods in the event that they are of faulty manufacture or do not comply with their description, but in no other circumstances. The Company may also offer to replace goods free of charge or at cost price, or to offer a credit note. The Company will replace garments that are of the wrong size with a garment of the correct size free of charge. This does not apply to garments that are made to measure.

5.3 Any claim under these conditions must be in writing and must contain full details of the claim.

5.4 The Company shall be afforded a reasonable opportunity to investigate any claims made under these conditions and the Buyer shall, if so requested by the Company, promptly return any goods the subject of any claim and any packing materials securely packed and carriage paid to the Company for examination.

5.5 The Company shall have no liability with regard to any claim in respect of which the Buyer has not complied with the claim to procedures in these conditions

5.6 If the Buyer wishes to cancel an order, the Company must be notified of cancellation within seven days of the order being placed. The Company reserves the right to charge the Buyer 20% of the cost of the goods to defray administrative costs.
 
Photos & products listed on web site
 
we share no responsibility for showing or selling products that may resemble other products from other sources . the photos listed are provided by the makers of the garments and once again we are not responsible for them., this applies to certain model or models used by them. variations are accepted as some colours or shades cannot be guaranteed as accurate.